Effective Date: 01/01/2025 At EXCELLENT AUTO LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.excellentautollc.com or use our services.

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment
• Subscribe to our newsletter
• Contact us via phone, email, or contact form
• Request a quote or service information

This information may include:

• Name
• Email address
• Phone number
• Vehicle information (make, model, year, VIN)
• Service history
• Payment information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages viewed and time spent on pages
• Referring website addresses
• Operating system

We use the information we collect to:

• Schedule and manage service appointments
• Provide automotive maintenance and repair services
• Send service reminders and maintenance recommendations
• Process payments and maintain transaction records
• Communicate with you about your vehicle and our services
• Send promotional offers and newsletters (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, email service providers, appointment scheduling platforms)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us at INFO@EXCELLENTAUTOLLC.COM

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

When you subscribe to our newsletter, you will receive:

• Service tips and maintenance reminders
• Special promotions (including our 10% off first purchase offer)
• Company updates and news

You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:EXCELLENT AUTO LLC
Southern Maryland
Phone: 240-286-4098
Email: INFO@EXCELLENTAUTOLLC.COM
Website: https://www.excellentautollc.comHours: Monday–Friday, 9:00 AM–5:00 PM (Closed Sundays)